Last updated: 21.01.2025
This Privacy Policy describes how DELTAFLOCK TECHNOLOGIE - FZCO ("Site," "we," "us," or "our") collects, uses, and discloses your
personal information when you visit, use our services, or make a purchase from
https://deltaflock.com (the "Site") or otherwise communicate with us
(collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. If
we make material changes, we will notify users via email or by posting a notice on our Site.
2. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal bases:
- Contractual necessity – when we process your orders, provide customer support, or enable access to our platform.
- Legal obligations – when we comply with tax, anti-fraud, and regulatory requirements.
- Legitimate interest – for marketing, security, and service improvements.
- Consent – when we ask for your permission to send marketing emails or use tracking cookies.
3. What Personal Information We Collect
We collect personal information directly from users, automatically via cookies, and from third parties. This includes:
A. Information You Provide
- Account information (name, email, phone number, password).
- Order details (billing/shipping address, transaction history).
- Payment information (processed securely by third-party payment providers).
- Customer support data (communications with our support team).
B. Information We Collect Automatically
- Device information (IP address, browser type, operating system).
- Usage data (pages viewed, time spent on our Site, clicks).
- Cookies & tracking technologies (to enhance functionality and security).
C. Information from Third Parties
- Payment processors (for secure transactions).
- Analytics providers (Google Analytics, for site performance tracking).
- Advertising partners (for personalized marketing, where permitted).
4. How We Use Your Personal Information
We use collected data for:
- Providing Services – order fulfillment, account creation, transaction processing.
- Marketing & Advertising – sending promotional emails and tailored advertisements (where legally allowed).
- Security & Fraud Prevention – detecting unauthorized activity.
- Compliance with Legal Obligations – tax reporting, dispute resolution, government requests.
5. Data Retention and Security
We retain personal data for as long as necessary for legal, regulatory, and business purposes. Data security measures include:
- Encryption of sensitive information (e.g., payment details).
- Access controls to restrict unauthorized access.
- Regular security audits to prevent breaches.
6. Your Rights (GDPR & CCPA)
Depending on your location, you have the following rights regarding your personal data:
For users in the EEA (GDPR):
- Right to access – obtain a copy of your data.
- Right to rectification – request correction of inaccurate information.
- Right to erasure ("right to be forgotten") – request deletion of data.
- Right to restrict processing – limit how we use your data.
- Right to data portability – receive your data in a structured format.
- Right to object – opt out of direct marketing.
For California residents (CCPA):
- Right to know – request details on how we collect and use your data.
- Right to delete – request data deletion.
- Right to opt out of personal data sales (we do not sell your data).
To exercise these rights, please contact us at
privacy@deltaflock.com.
7. Data Sharing & International Transfers
We may share your data with:
- Service providers (cloud storage, payment processors).
- Business partners (for analytics and marketing).
- Legal authorities (if required by law).
If data is transferred outside the EEA, we ensure adequate protection under GDPR regulations (e.g., Standard Contractual Clauses).
8. Cookies & Tracking Technologies
We use cookies and tracking tools to enhance your experience. You can manage cookie settings in your browser or opt out via:
- Google Analytics Opt-out
- Network Advertising Initiative Opt-out
9. Third-Party Websites & Links
Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content.
For any privacy-related inquiries, please contact:
DELTAFLOCK TECHNOLOGIE - FZCO
Email: privacy@deltaflock.com
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, United Arab Emirates